Personal Data Protection Policy

Royal Healthcare is committed to protecting your personal data in accordance with applicable data protection and privacy laws. This Policy governs how we process such personal data.
We may amend this Policy from time to time by publishing updates on our website, and such changes will take effect as of the date of such publication. Thus, you are strongly advised to visit this website from time to time for any changes to this Policy.

The Types of Personal Data That We Collect

In this Policy, personal data means any information, whether true or not, by itself or in combination with other information, can identify an individual or natural person (whether living or deceased).

The personal data we collect may include the following and/or any other personally identifying information which has been provided to us or to which we have access:

We are committed to ensuring that parental or legal guardian consent is duly obtained for any processing of under-age individuals’ personal data, as required by applicable law. As this varies depending on the individual in question and specific context in which their personal data is processed, should you discover that a child or vulnerable individual’s personal data is being processed without the requisite consent, please contact us at the details provided below.

We will assess such request on a case by case basis, and may cease processing and/or destroy the relevant data, as may be required pursuant to our legal and regulatory obligations. All our rights are reserved in this regard.

How We May Collect Your Personal Data

We collect or receive your personal data when you interact with us or in the following ways:

• When you make available your personal data to us.
• When we enter into or perform a contract with you or as requested by you.
• When you visit our premises and your image is captured by our CCTV cameras.
• When you communicate with us via meetings, conversations, email, text messaging, or some other mode of communication.
• When you are signed up to receive our marketing communications.
• When you visit and use our websites, mobile applications, or social media platforms.
• When you create an online account or register with us, or submit a form to us.
• When you attend our events and your image is taken by us or our vendors.
• When you apply for employment, an internship or attachment, education or accreditation with us, or if we receive your personal data from another source in connection with any of these activities.
• Through or from other medical or healthcare providers.
• Through or from your employer or insurer, or other third parties conferring a benefit to you.
• Including in your capacity as an agent, intermediary, power of attorney, parent or legal guardian to a patient, colleague, employee or other individual, where we collect personal data from you of that individual, provided that you shall have obtained all necessary consents from such individual for us to process their personal data, as well as informed them of the contents of this Policy.

Purposes For Our Processing Of Your Personal Data

The purposes for which we may process personal data are as follows:

• To provide you with medical treatment or services.
• For health and safety reasons such as to protect any individual’s life or security.
• Where necessary to perform our contractual, legal or regulatory obligations.
• For our legitimate interests such as to protect our business and assets (such as business continuity, reputation, intellectual property and confidential trade secrets).
• In connection with a merger or acquisition.

• For legal or business consulting including with any of our professional advisors and consultants, such as legal, tax, audit and insurance.
• To protect or defend our rights or any of our personnel including conducting audits, preventing or investigating actual or suspected violations of law, contracts or our policies including this Policy, and for dispute resolution.
• For invoicing, billing and account management purposes, customer service, financial and accounting functions, research and development, and general management and operation of our company.
• For marketing and promotions where we have a lawful basis.
• For recruitment and employment related purposes such as evaluating and managing a relationship with our personnel.
• For research and development purposes.
• For insurance and other benefits.

Your Rights

Subject to prevailing laws and regulations and only to the extent applicable, you may be entitled to exercise the following rights in relation to your personal data:

• A right to access
• A right to rectification
• A right to erasure
• A right to withdraw consent
• A right to object to processing
• A right to restrict processing
• A right to data portability.

Please contact our Data Protection Officer at the email address below should you wish to make any of the above requests.

Disclosure Of Personal Data

To the extent required by applicable law, we will limit access to your personal data to those with a need to know. We may however share your personal data with our employees, representatives and affiliates including for the purposes specified in this Policy. We may also disclose your personal data to the following persons. Where we make such disclosures, we strive to protect your personal data at a standard that is minimally the same as that provided by us, such as through contractual undertakings or other means:

• Government agencies, statutory boards, law enforcement officers.
• Our vendors, suppliers, service providers, and other authorised third parties providing us with goods or services, including professional advisors and consultants.
• Accredited doctors and physicians, and their clinic personnel and administrators.
• Corporate clients and partners, educational and research institutes, and their respective service providers and/or customers.
• Counter-parties in a corporate transaction such as a merger or acquisition.

We may transfer your personal data to jurisdictions located outside of Singapore, where needed to fulfil a purpose specified in this Policy or as otherwise permitted or required by applicable law. We will ensure that the appropriate safeguards are accorded to such transfer.

Protection Of Personal Data

We strive to protect your personal data against any unauthorised access, disclosure, modification and other similar risks. To this end, we have put in place physical, technical, administrative and organisational measures to prevent such risks from occurring and also require third parties to whom we disclose your personal data, to protect your personal data in accordance with these and other applicable standards.

Accuracy Of Personal Data

We take appropriate measures to ensure that the personal data we hold is kept accurate. The personal data you provide to us must be accurate, complete and up-to-date, and you must inform us of any changes to such personal data provided by you.

Automated Decision-Making

We may use automated tools to Process your personal data or make decisions about you, provided that this is in accordance with applicable law, for instance, where you have provided your consent.

Retention Of Personal Data

We retain your personal data for as long as we need to fulfil the purposes for which it has been collected, or for an applicable legal or business purpose, for instance, pursuant to accounting and tax record-keeping requirements, or in defence of potential lawsuits against us.

Contact Us

If you have any inquiries, requests, feedback or complaints in relation to protecting your personal data or any questions pertaining to this Policy, please contact our Data Protection Officer at 9765 3156.

We will endeavour to respond to you within a reasonable time and no longer than 30 days from the date we receive your question or request. Should we need more time, we will inform you.